智慧银行带给我们什么？ - 2016年08月18日

In most of my previous visits, I had to take a number and wait in a long queue for 30 minutes or more just to do a simple transaction. I sat plugged into music on my iPod while I waited with irritation for my number to come up.

ATMs and online banking services have soothed the pain for many bank customers. The young generation, used to using new technologies, embraces options like Alipay or Tencent Pay mobile payment systems, but for elderly savers wedded to tradition, the old style of money management is time and energy consuming.