国庆长假游客投诉同比降低45% - 2014年10月15日

CITY tourism authorities received 40 complaints over the National Day holiday week — a drop of 45 percent on the same period last year.

The bulk of these concerned online travel operators including Ctrip, Tuniu and Lvmama, said the Shanghai Tourism Administration.

Grievances included the cancelation of booked tours, accommodation disputes and tour guide service, said the tourism watchdog.