上海今年收到消费者投诉量增多   2015-03-13

 

TOURISM, online shopping, culture and entertainment, prepaid cards, education training, automobile and insurance were the hotbeds of complaints last year, the Shanghai Consumer Rights Protection Commission said yesterday.

The commission received 33,069 complaints about online shopping last year, up from 18,664 a year earlier. The number of complaints in the sector accounted for 27.6 percent of all complaints received last year, up from 18.1 percent in 2013, the commission said.

“Complaints about online shopping have risen rapidly due to the fast expansion of online stores, which offer convenience and lots of choice but often have quality problems, lack after-sales service and violate agreements,” said Tang Jiansheng, the commission’s deputy secretary-general.

 

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