Difficulty in securing beds for seniors at care institutions was a major issue of concern among locals, a report released yesterday showed.

The report, released by the Shanghai Academy of Quality Management, is the first of its kind on public service quality in China. It is based on more than 7,000 questionnaire in 76 cities in six provinces and one municipality, data analysis and media information.

The common complaint was shortage of homes for seniors, unfair and unreasonable assessment criterion, and lack of proper standard procedure.