UNDER a planned new regulation, law enforcement officials will be punished for failing to act on complaints received on the city’s public service hotline “12345,” a statement released by Shanghai public service hotline management office said yesterday.

Government officials will face public criticism, be warned, suspended, investigated or moved from their current position under the law which is being issued by the Shanghai Supervision Bureau.

The statement said most of the complaints on the hotline dealt with illegal construction, unlicensed stalls and food safety issues. The hotline received about 67,000 complaints on illegal constructions in 2014, which was up by 54 percent from 2013 and accounted for 89 percent of all the complaints received.